Privacy Policy

Last Updated: August 9, 2026

Welcome to Saholat Bazar. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, contact us, or use our services.

By using the Saholat Bazar website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us when you use our website or place an order.

This may include:

Full name
Phone number
WhatsApp number
Email address
Billing address
Shipping/delivery address
City and postal information
Order details
Product preferences and selected sizes/variants
Payment-related information
Customer messages and inquiries
Reviews, feedback, and other information you voluntarily provide

We may also automatically collect certain technical information when you visit our website, such as:

IP address
Browser type
Device type
Operating system
Pages visited
Website activity
Referring website
Date and time of visits
Cookies and similar technologies

2. How We Use Your Information

We may use your information for legitimate business purposes, including:

Processing and confirming your orders
Delivering purchased products
Contacting you regarding your order
Verifying Cash on Delivery orders
Processing payments
Providing customer support
Responding to questions and complaints
Managing customer accounts
Processing returns, exchanges, and refunds
Improving our products and services
Improving website performance and functionality
Detecting and preventing fraudulent or unauthorized activity
Maintaining website security
Sending promotional offers where permitted
Conducting analytics and understanding customer behavior
Complying with applicable legal and regulatory requirements

3. Order and Delivery Information

When you place an order, we need certain information to process and deliver it.

Your relevant information may be shared with delivery and courier service providers so that they can deliver your order.

This may include:

Customer name
Phone number
Delivery address
Order information

We only share information reasonably necessary to fulfill the delivery or provide the requested service.

4. Payment Information

Depending on the payment method you choose, payments may be processed through third-party payment providers.

Saholat Bazar may not directly store your complete debit card, credit card, or other sensitive payment credentials when payments are processed through an external payment provider.

Payment providers may collect and process payment information according to their own privacy policies and terms.

Customers should review the privacy policies of the relevant payment provider when applicable.

5. WhatsApp, Phone Calls, SMS and Email

We may use the contact information you provide to communicate with you about:

Order confirmation
Order verification
Delivery updates
Returns and exchanges
Customer support
Payment-related matters
Important service notifications

Where permitted by applicable law, we may also send promotional communications.

You may request to stop receiving promotional communications by contacting us or using an available unsubscribe option.

Please note that transactional communications related to your orders or account may still be sent when necessary.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

Remember shopping-cart information
Remember website preferences
Keep users logged in
Understand website traffic
Analyze website performance
Improve website functionality
Provide relevant marketing where applicable

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

7. Analytics

We may use analytics tools to understand how visitors use our website.

Analytics information may help us understand:

Which pages are visited
How customers navigate the website
Which products receive interest
Website performance
General visitor trends

Analytics providers may process information according to their own privacy policies.

8. Marketing and Advertising

Where permitted by applicable law, we may use certain information to promote our products and services.

This may include:

Promotional emails
SMS
WhatsApp communications
Social media advertising
Website advertisements
Special offers and discounts

We may use third-party advertising or marketing platforms to help deliver advertisements or measure advertising performance.

You may contact us if you wish to opt out of promotional communications.

9. Information Sharing

We do not sell your personal information as a business practice.

We may share necessary information with trusted third parties when required to operate our business, including:

Courier and delivery companies
Payment processors
Website hosting providers
Website technology providers
Analytics providers
Marketing and advertising service providers
Customer support providers
Professional service providers
Government authorities or law-enforcement agencies where legally required

Third parties are expected to use information only for the purposes for which it is provided or as otherwise permitted by applicable law.

10. Legal Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

Comply with applicable law or legal processes
Respond to lawful requests from authorities
Protect our rights or property
Investigate suspected fraud or abuse
Protect the safety of customers, employees, or others
Enforce our Terms & Conditions

11. Data Security

We take reasonable administrative, technical, and organizational measures to protect customer information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.

12. Data Retention

We retain personal information for as long as reasonably necessary to:

Complete transactions
Provide customer services
Maintain business and transaction records
Handle returns, refunds, and disputes
Prevent fraud
Comply with legal, tax, accounting, or regulatory requirements
Fulfill other legitimate business purposes

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

13. Children's Privacy

Our website is intended for general consumers and is not knowingly directed toward children who are not legally permitted to use online shopping services.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, social-media platforms, payment providers, courier services, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

15. Customer Reviews and Public Content

If you submit a product review, testimonial, photograph, or other content that is intended to be publicly displayed on our website or social-media pages, that content may be visible to other users.

Please avoid submitting personal or confidential information that you do not want to be publicly displayed.

16. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, which may include requesting:

Access to certain personal information we hold about you
Correction of inaccurate information
Deletion of certain information
Information about how your data is used
Withdrawal of consent where processing is based on consent
Opt-out from certain promotional communications

Some requests may be subject to legal, security, contractual, or other legitimate limitations.

To make a privacy-related request, please contact us using the details provided below.

17. Accuracy of Information

Customers are responsible for ensuring that the personal information they provide to Saholat Bazar is accurate and up to date.

If your information changes, please contact us or update your account information where the website provides this functionality.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services, or applicable legal requirements.

The updated version will be posted on this page with a revised Last Updated date.

We encourage you to review this page periodically.